Question 1

How do I get started with BookZero?

Accepted Answer

Sign up for a free account to get 50 credits. Upload your first receipt or bank statement from the dashboard to see AI-powered extraction in action.

Question 2

What file formats are supported?

Accepted Answer

We accept JPG, PNG, PDF (single and multi-page), and HEIC. You can also import directly from Google Drive.

Question 3

How do I import bank statements?

Accepted Answer

Go to Transactions in your dashboard and click "Import Statement." Upload a PDF bank statement and our AI will extract and categorize every transaction automatically.

Question 4

How does receipt matching work?

Accepted Answer

BookZero automatically matches your uploaded receipts with bank transactions based on date, amount, and vendor. You can also manually match them from the Matching tab.

Question 5

What counts as a credit?

Accepted Answer

One credit processes one page. An image (JPG, PNG, HEIC) is 1 credit. A multi-page PDF costs 1 credit per page (max 30 pages per file), so a 5-page bank statement uses 5 credits.

Question 6

What happens if I run out of credits?

Accepted Answer

You can still view and export your existing data. To process more documents, top up credits anytime from your billing settings, upgrade to a higher tier, or wait for your monthly credits to reset at your next billing date.

Question 7

Is there a free trial for paid plans?

Accepted Answer

Yes — every plan starts with 7 days free and 50 credits. We take your card at signup but charge nothing until the trial ends. Billing starts on day 8, or sooner if you use all 50 credits first. Cancel any time before then and you pay nothing.

Question 8

Can I change plans anytime?

Accepted Answer

Yes! Upgrade instantly to get more credits. If you downgrade, the change takes effect at your next billing date.

Question 9

Can I cancel anytime?

Accepted Answer

Yes! No long-term contracts. Cancel with one click from your billing settings. You'll retain access until the end of your billing period.

Question 10

How does yearly billing work?

Accepted Answer

Yearly plans save you up to 21% compared to monthly billing. You're billed once per year at the discounted rate and receive all your credits upfront.

Question 11

How does the AI extract receipt data?

Accepted Answer

Our AI, built on Google's Gemini 3.8 Flash and trained on millions of receipts, reads each image and extracts vendor, date, amount, tax breakdown, and payment method in under 5 seconds. Just snap a photo or upload a file.

Question 12

How does the AI categorization work?

Accepted Answer

The same model assigns an expense category to every receipt and transaction automatically, and learns from your corrections to improve accuracy over time.

Question 13

How is BookZero different from QuickBooks?

Accepted Answer

BookZero is purpose-built for receipt management with AI-first design. It's 60% cheaper than QuickBooks ($14 vs $35/mo) and requires zero accounting knowledge to use.

Question 14

Can I export my data?

Accepted Answer

Yes. You can export receipts, transactions, and tax reports as CSV files. CRA-compliant tax reports are available in one click from the Reports page.

Question 15

How do I connect QuickBooks or Xero?

Accepted Answer

From Settings, open Integrations and connect with your (or your accountant’s) QuickBooks Online or Xero login. Matched receipts then push in as expenses with the file attached.

Question 16

Can I send receipts through Telegram?

Accepted Answer

Yes. Connect Telegram in Settings, then snap or forward a receipt photo to the BookZero bot. It imports and scans automatically.

Question 17

Does it work with Google Drive?

Accepted Answer

Yes. Import receipts directly from Google Drive (Dropbox and Amazon S3 too), and BookZero scans them like any upload.

Question 18

Which plans include integrations?

Accepted Answer

Available on all paid plans. The free tier stays export-only (CSV/Excel).

Question 19

Will you add Wave, FreshBooks, or Sage next?

Accepted Answer

QuickBooks and Xero today. After that, we ship based on what customers ask for most.

Question 20

Is my financial data secure?

Accepted Answer

Absolutely. We use bank-level encryption (AES-256), and your data is stored on SOC 2 compliant infrastructure. We never share your data with third parties.

Question 21

Where is my data stored?

Accepted Answer

Your data is stored securely on Supabase infrastructure with automatic backups. All data is encrypted at rest and in transit.

Question 22

Can I delete my account and all my data?

Accepted Answer

Yes. Go to Settings and select "Delete Account." This permanently removes all your data, including receipts, transactions, and uploaded files. This action cannot be undone.

Question 23

Do you support US and Canadian taxes?

Accepted Answer

Yes! BookZero supports US sales tax as well as Canadian federal and provincial taxes (GST/HST/PST), detected automatically by state or province. Perfect for US and Canadian small businesses and freelancers.

Question 24

What US tax categories are supported?

Accepted Answer

For US users, we support IRS Schedule C expense categories including advertising, meals, vehicle expenses, office expenses, professional fees, and more. Categories are automatically assigned by AI.

Question 25

What CRA expense categories are supported?

Accepted Answer

For Canadian users, we support all standard CRA T2125 business expense categories including advertising, meals, vehicle expenses, office supplies, professional fees, and more. Categories are automatically assigned by AI.

Question 26

How does tax detection work by region?

Accepted Answer

Our AI detects the state or province from receipt details (address, postal code) and automatically applies the correct tax rates: state sales tax for US receipts, HST for Ontario, GST+PST for BC/Saskatchewan, GST+QST for Quebec, and GST-only for Alberta.

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